On this show I am talking to Dean Ingraham who owns and runs a business with TWO physical store fronts. We talk about the when its time to setup a storefront, when its time to take on employees and how to train them so they do consistent quality work every time. We also talk about […]
Your website isn’t just about throwing up some pages and hoping to get some customers. In this episode, learn how to make your website that will convert visitors into paying clients. Discussion Highlights: 00:22 – Computer business websites 00:39 – Optimizing your website for conversions 01:25 – Catch visitors’ attention with a headline 02:23 […]
Time organization is often a constant struggle for many business owners, and that includes Techs. Our industry requires a lot of flexibility that often isn’t needed in other career paths. For instance, someone might bring in a machine that just needs simple maintenance, or so you thought. Suddenly you realize it’s running an extremely outdated […]
Tech support scams are on the rise. Clients get tricked by a phone call, a pop-up or a search engine ad. Once they’re on the phone with the scammer, they’re convinced something is wrong with their computer. Eventually, they’ll rely on you to clean up the mess. Each situation will be a little different, but […]
Jetpack is a live online show and an in-person meet-up where a handful of techs and vendors talk real IT business. Primarily covering sales, HR, marketing, and laying the foundations for growth. It is targeted towards break/fix techs, managed services and IT consultants who have revenue under 2 million. There will be 4 shows streamed […]
CompTIA Channelcon is coming to Chicago on August 3rd to 5th. For those who dont know what it is, CompTIA Channelcon is an industry event with a daily vendor fair so you can meet vendors and solution provides, high level keynote speakers, networking events and more. With so many techs in one place, Lisa Hendrickson […]
For many computer repair business owners, the hardest part of the job is to talk with clients. You’re there to fix the computer, not engage in idle chat. If you want repeat business and word of mouth referrals, talking with clients is part of the job. We’ve covered how to deal with clients who don’t […]
Online reviews are big business today and you need to solicit reviews from your clients. Each online service has rules for soliciting reviews. If you break those rules, you’ll get your business in trouble. A few subtle changes in how you ask for these reviews will grow your online presence without violating the rules. Overview […]
In the past we have covered the Fonerbooks flowcharts for computer hardware. We have also covered some diagnostic flowcharts for ChromeOS. Now, Reddit user 5HT-2a has been developing a Mac Performance Troubleshooting Flow Chart in the /r/AppleHelp subreddit and has given us permission to post it here. Its a great image to keep on your […]
Regardless of your computer repair business model, at some point you need to raise your rates. Your vendors will increase their rates. If you want to keep earning the same money, you need to charge your clients a higher price. It’s scary, but necessary. With these tips you’ll make the change with minimal disruption. Legitimate […]
Researchers have developed a new technique that could allow attackers to determine with a high degree of accuracy which Tor websites users are accessing and where those websites are hosted.
The new attack, which improves upon previous traffic fingerprinting techniques, was devised by researchers from the Massachusetts Institute of Technology (MIT) and the Qatar Computing Research Institute (QCRI), who found ways to differentiate between different types of connections in a users encrypted Tor traffic.
The Tor anonymity network was built to hide from network snoopers which websites or other Internet resources that user is accessing. It does this by wrapping the users requests in several layers of encryption and routing them through multiple computers that run the Tor software.
At 140 feet, it has the wingspan of a Boeing 737, but carries no passengersand its much lighter too, weighing in at no more than 1,000 pounds. And within the next couple months, Facebook hopes to get its drone off the ground on an inaugural test flight.
Named Aquila, the aircraft is the product of more than a years work at the social networking giant. Its function is not to drop retail items from the clouds like Amazons drones, but to provide Internet access to the hundreds of millions of people who dont have it in under-served parts of the world. Facebook aims to partner with carriers and other companies to provide connectivity, potentially at a lower cost than typical infrastructure like cell phone towers.
The enterprise-oriented version of Googles mobile OS, Android for Work, has gained support from a roster of business partners that includes the top four U.S. mobile carriers.
Forty companies now support the BYOD-friendly software ecosystem, including device manufacturers, application makers and management providers, and for the first time, mobile carriers including AT&T, Verizon, T-Mobile, Sprint, Rogers, Bell Canada, Telus Mobility and KT.
The addition of carriers is a huge deal, said Dan Olds, principal analyst with Gabriel Consulting Group. This makes Android for Work truly internationalthey have enough carriers signed up that virtually any business, regardless of the carrier they choose, will have it available to them.
Volkswagen is joining the wave of 2016 models that will support some combination of Android Auto, Apple Carplay, or MirrorLink in new infotainment systems.
The company announced Wednesday that its MIB II second-generation modular infotainment platform will support all three smartphone-car interfaces, in nearly all 2016 models and trim packages. (The 2016 Touareg and Eos models are the only ones left out.)Floor models of 2016 vehicles with the systems installed should arrive shortly in dealership showrooms.
Along with the smartphone integration, Volkswagen says its MIB II platform has higher-resolution screens, faster processing speeds, and better graphics than MIB I, which debuted in 2015 Volkswagen Golf models.The lower end system has a 5-inch, 400x240-pixel resistive touch display, while the higher-end option includes an 800x480-pixel capacitive touch screen, which can range in size from 6.3 to 8 inches.
Windows 10 has been available for a day, and people seem fairly happy with the new operating system so far.
Early reviews of Microsofts latest operating system showed a group of journalists largely pleased with what Windows 10 had to offer, and that seems to have been borne out by what people are saying on forums and on Twitter. The return of the Start menu after its absence in Windows 8 is a frequently-discussed topic among those people who are fans of the new operating system on Twitter, as is the addition of Microsofts virtual assistant Cortana.
According to Adobes Digital Index, 44 percent of social engagement around Windows 10 related to joy or admiration, with an additional 20 percent relating to surprise and 6 percent relating to anticipation. The measurements came from sites including Twitter, Reddit, Instagram and YouTube.
Google is giving Android developers more freedom in how they beta test apps. Among the new capabilities is an open beta, whereby anyone just needs a link to join the test group.
Previously, you had to ask to join a Google+ community and wait for an invitation before you could try out a pre-release application. The change is one of several app testing enhancements Google announced Thursday on its Android Developers Blog.
Developers can also go the other direction with a closed beta that can be restricted by email address, membership in a Google+ community, or a Google group.
Google wont comply with an order from Frances privacy watchdog group to apply the right to be forgotten to all its search results around the world.
In June, CNIL, Frances data protection authority, ordered Google to remove search results meeting right to be forgotten criteria from any regional version of Googles search engine. However, granting CNILs request could have a serious chilling effect on the web, Google said Thursday in a blog post.
The request stems from May 2014 decision issued by the European Court of Justice that allows Europeans to ask search engines in the region to scrub results that contain information about them thats found to be inadequate, irrelevant or not in the public interest. This has been dubbed the right to be forgotten.
Now that Windows 10 is out, focus is turning to Windows 10 Mobile running on Windows Phones, with flagship Lumia models expected in the fall.
Confirming recent rumors, Juniper Research analyst Sam Smith said by email Thursday that the Lumia 950 and Lumia 950XL will ship with Windows 10 natively.
Microsoft didnt comment on Thursday, but company officials said as early as March at Mobile World Congress that Lumia models running Windows 10 would ship in the fall. The speculation is that a formal announcement will occur in September, with shipments starting in October.
After using Windows 10 for a while it becomes pretty clear that Microsoft is slowly moving as many former Control Panel functions as possible to the new Settings app. Given how central the Control Panel is (or was) to Windows, that must be a massive job.
Because of this switch, every now and then we can expect to see duplicated functionality in various regions of Windows 10. One example of this is how you uninstall traditional desktop programs in the new OS.
In Windows 8.1, you uninstall desktop programs the traditional wayby heading to the Control Panel. You can still do that in Windows 10, but there are also two new methods: one in the Start menu, and one in the new Settings app.
Microsofts rebranding of Xbox Music is nearly complete with the arrival of Groove music for Android and the web.
Both the Xbox Music website and Google Play app store listing now redirect to Microsoft Groove. Theres no difference in functionality, though the color scheme has switched from Xbox green to Microsoft blue.
Like its predecessor, Groove music consists of a few different services. Users can play music from OneDrive cloud storage for free, and they can purchase and play music from Microsofts digital storefront. Theres also a $10-per-month subscription service, Groove Music Pass, that offers Internet radio stations and millions of on-demand tracks.
Attackers could exploit a new vulnerability in BIND, the most popular Domain Name System (DNS) server software, to disrupt the Internet for many users.
The vulnerability affects all versions of BIND 9, from BIND 9.1.0 to BIND 9.10.2-P2, and can be exploited to crash DNS servers that are powered by the software.
The Domain Name System is the Internets phone book. Its used to convert domain and host names into numerical Internet Protocol (IP) addresses that computers need to communicate with each other. The DNS is made up of a global network of servers and a very large number of them run BIND, a software package developed and maintained by a nonprofit corporation called the Internet Systems Consortium (ISC).
Opponents of a U.S. Senate bill intended to encourage businesses to share information about cyberthreats may have stalled a vote on the legislation.
Recent news reports had Senate Majority Leader Mitch McConnell pushing for a vote on the Cybersecurity Information Sharing Act (CISA) before a four-week summer recess starting Aug. 10, but a spokesman for the Kentucky Republican said Thursday there were no immediate plans for a vote.
CISA is one of the bills we want to get done, however, the spokesman said by email.
CISA would give businesses immunity from customer lawsuits when they share information about cyberthreats with the U.S. Department of Homeland Security, but opponents of the legislation say it would allow businesses to share personal information about customers. DHS could then pass that personal information on to the National Security Agency and other intelligence agencies, critics say.
Pharmacists at some 7,800 CVS drugstores across the U.S. will soon be able to tap IBMs Watson cognitive computing system in the hopes of predicting customers health problems before they arise.
Thats thanks to a new partnership announced Thursday by IBM and CVS Health that aims to use predictive analytics and Watson cognitive computing to improve care management for those with chronic diseases. More specifically, the effort will involve the use of Watsons natural language processing capabilities to help healthcare practitioners gain insight from a mix of sources including medical records, pharmacy and medical claims information, mobile apps and fitness devices and then make suggestions based on that information.
Millions of Web users could be vulnerable to an attack on their computers DRAM via the Web, a surprising development that expands on a bug that has increasingly worried computer security experts.
It has been known for several years that densely packed memory cells on computers are vulnerable to intentional interference. But a new research paper details how an attack could be conducted over the Web, dramatically increasing the danger to users.
The new paper, published by Austrian and French institutions, could prompt a new urgency among chipmakers to find a long-term solution to the so-called Rowhammer problem.
When people grow tired of posting photos and videos on social media, what then? Virtual-reality posts, according to Mark Zuckerberg.
Were entering into an era in which peoples posts increasingly will revolve around video, but thats not the end of the line, according to Facebooks CEO. After video, he said, I think immersive 3D content is the obvious next thing.
Theres always a richer way that people want to share and consume thoughts and ideas, Zuckerberg said.
The Facebook chief made his comments in response to a question during the companys earnings call on Wednesday about what mainstream applications could come out of virtual reality and Oculus VR. Facebook bought the VR headset maker last year for $2 billion, baffling some industry watchers about the social networks intentions.
This means you should see ads at some point when doing a search in the Play Store as more developers decide to pitch their products this way. Just as with search results on the web, the promoted content floats its way to the top, and is marked as an ad.
While the buzz around big data analysis is at a peak, there is less discussion about how to get the necessary data into the systems in the first place, which can involve the cumbersome task of setting up and maintaining a number of data processing pipelines.
To help solve this problem, Santa Clara, California start-up DataTorrent has released what it calls the first enterprise-grade ingestion application for Hadoop, DataTorrent dtIngest.
The application is designed to streamline the process of collecting, aggregating, and moving data onto and off of a Hadoop cluster.