Clients hire computer repair companies to either fix computers or prevent problems with computers. The appearance of the staff shouldn’t make a difference except when it does. If you set some good ground rules, you can let your staff maintain both individuality and professionalism. The golden rule with my staff is “Clients should remember the […]
In this podcast (with transcript below), I’m going to talk about the importance of collecting your client’s details, why it’s worth doing this, why their email addresses are really valuable to your business, and why you shouldn’t waste too much time building up other ways to contact your clients like Facebook or Twitter followers. Discussion: […]
In this podcast (with transcript below), I’m going to talk about what to do when your business is experiencing a slow period. Discussion: 00:17 – Look at your accounting software to determine slow times 00:48 – When does slow times in business occurs? 02:40 – Slow period might be due to internal issues 03:20 – […]
In this podcast (with transcript below), I’m going to talk about buying from proper business to business distributors. Rather than retail locations like Newegg, and Amazon. Discussion: 00:32 – Purchasing from major retailers 01:15 – Warranty problems and other issues 01:53 – Real business to business distributor 02:15 – Benefits of having proper distributors 03:50 […]
In this podcast (with transcript below), I’m going to cover how to charge for small blocks of time, and why you should be charging for small blocks of time. A client calls for a quick five-minute question which you answer and then send them on their way. The problem is it happens again and again […]
In this podcast (with transcript below), I am going to talk about how to handle customers who come back with the same problem shortly after you fixed their computers. Discussion: 00:20 – A client returns with the same issues you already solved 00:55 – Always offer to look at their computers and not argue 01:48 […]
In this podcast (with transcript below), I’ll show you how to break the mindset of an employee and think more like a business owner. I also talk about identifying any bottlenecks that stops you from earning more money and taking your business to the next level. Discussion: 00:16 – Mindset of an employee and not […]
Deciding on pricing is one of the questions that technicians ask about a lot. In this podcast (with transcript below), we are going to talk about flat rate pricing verses per hour, when flat rate is the right choice to take your business to the next level and how to do it properly. Discussion: 00:27 […]
To make money in the computer repair industry, you need clients to pay you. Many clients want you to send them a bill or invoice. The phrase “payment is expected at time of service” is common in many industries and it should be in ours. If you don’t collect payments at time of service your […]
Although your business model makes you charge clients for your services, you might consider giving away free service. This concept isn’t about dissatisfied customers. If you’re strategic about what you give away, you’ll find it’s a valuable marketing opportunity. When Should You Give Service Away When I give service away, I consider it a marketing opportunity […]
OnePlus is trying hard to recover from an alarming situation involving one of its USB-C products, which could potentially damage third-party charging hardware. In a blog post from Thursday, the company announced it would issue a full refund to anyone who purchased a USB-C cable and adapter from the company's website.
The refund is available through an online application. Note that only standalone USB-C cable/adapter kits purchased from the company's website are eligible for a refund. The USB-C cable and adapter that came with a OnePlus product are not eligible.
Perhaps fearing its own computers didn't emit enough eye-searing green, Lenovo showed up at DreamHack in Jnkping, Sweden, on Friday to announce it's partnering with Razer on a new line of gaming hardwaredesktops, laptops, peripherals, you name it.
The pair unveiled a prototype of their first Lenovo Razer Edition product, a gaming desktop expected to launch in Q1 2016. Here's another product render:
TechBargainsis working hard this Black Friday to make sure you get the best deals before they sell out. We've picked out the the best deals in TVs, Laptops, and electronics & gadgets.These deals are hot and sellout risk is high during this time of year so stock may come in and out. If you want to feel the rush of Black Friday, Amazon is runningnew lightning deals EVERY 5 minutes.
Microsofts Windows 10 November update brings with it a handy find my device feature, but its not just for tablets or phones. Any Windows 10 device can take advantage of the new feature, including desktops and laptops.
Find My Device in Windows 10 doesnt do a whole lot right now. There isnt a way to have your tablet make a sound, lock itself, erase data, or anything like that. Instead, you can only find out where its last known general location was.
Nevertheless, if you want to try this feature out heres how to turn it on.
Its time to throw adware, browser hijackers and other potentially unwanted applications (PUAs) off corporate networks, Microsoft has decided. The company has started offering PUA protection in its anti-malware products for enterprise customers.
The new feature is available in Microsoft's System Center Endpoint Protection (SCEP) and Forefront Endpoint Protection (FEP) as an option that can be turned on by system administrators.
PUA signatures are included in the anti-malware definition updates and cloud protection, so no additional configuration is needed.
Potentially unwanted applications are those programs that, once installed, also deploy other programs without users' knowledge, inject advertisements into Web traffic locally, hijack browser search settings, or solicit payment for various services based on false claims.
How many more times must we hear another lousy song about love? The genre is wildly over-represented, so let me suggest an alternative for your Spotify playlist: songs about Microsoft.
Love it or leave it, your PC is what you actually gaze atoften soulfullyfor hours every day. So it stands to reason that men and women actually write songs about Microsoft. They do. There are tons! And some of them are actually good.
From the blues to country to hop-hop to punk, weve collected the best songs about Microsoft. Youll need a subscription for Spotify to listen to the embedded tracks below, but even a free subscription will do. I emphatically suggest you opt in, because youllbe surprised by how good some of these are. Just use headphones when listening to these around the kidsmany include explicit lyrics.
In Windows 10 youve got tons of choices for desktop programs, and apps from the Windows Store can be useful too. But there are still probably a few key webpages you turn to every day instead of a desktop program or modern UI app.
Wouldnt you love to have those key sites available to you on the Windows 10 Start menu? Heres how to do that.
Kalinin nuclear power plant's new neighbor will be a data center.
The plant, near the city of Tver, is close to fiber-optic lines between Moscow and St Petersburg, providing the future data center with the double advantage of reliable power and fast communications links.
When completed, the data center will be the largest in Russia, with a capacity of up to 10,000 racks, the company claims.
Construction work will begin shortly, plant director Mikhail Kanyshev said Monday. The first phase is due to enter service in March 2017, and the second a year later, he said.
Nuclear reactors need to run continuously, and so are a good match for loads that, like many data centers, run 24 hours a day. RosEnergoAtom expects the Kalinin data center to consume about 80 megawatts. That's just 2 percent of the neighboring power plant's generating capacity: Its four reactors are rated at 1 gigawatt each.
Another holiday season is approaching -- time to panic!
Wait, here's a better idea: Check out our annual gift guide -- we've come up with some great ideas for tech gear to give and get.
We'll be rolling it out over the next few weeks. By the time we're finished, we'll have recommendations for more than 45 gifts in every price range, from a $5 phone-holding strap to an $800 premium smartphone. You'll find envy-inducing speakers and smartwatches, keyboards and cameras, chargers and tchotchkes -- and a host of other fun and useful products.
We reached the end of an Internet era just a few weeks ago. The American Registry for Internet Numbers (ARIN), the body that distributes Internet addresses in North America, announced it had exhausted its pool of numbers based on the IPv4 standard. Though invisible to users, IPv4 played a huge role in creating the Internet as we know it by facilitating the connection of millions of computers, smartphones, tablets, and smart devices.
That was its ultimateand perhaps inevitableundoing. By enabling this vast network of connected devices, it helped spawn more Internet users and devices and than it could ever accommodate. The news has hastened a transition to IPv6, the next-generation Internet protocol thats been waiting in the wings for more than a dozen years. And while this newer standard is the ultimate answer for supporting our growing array of connected thermostats, watches, cars, and other smart devices, there are a few things you need to know to prepare for the change.
Sony said its PlayStation 4 will deliver game streaming to PCs and Macs, shortly after a third-party app promised to offer similar functionality.
The addition of the functionality will also take the PS4 closer to rival Xbox, which launched the streaming of Xbox One games to Windows 10 PCs and tablets on the home network. The feature is seen by many gamers as extending their opportunity to stream games to a variety of devices, and not be tethered to their TV sets.
"Some people asked if we plan to provide Remote Play function to PC, and yes, we are indeed working on an official application for PC/Mac. :D," Shuhei Yoshida, president of Worldwide Studios at Sony Computer Entertainment, wrote in a tweet.
Microsoft has updated several of its security tools to remove two digital certificates installed on some Dell computers that could compromise data.
The updates apply to Windows Defender for Windows 10 and 8.1; Microsoft Security Essentials for Windows 7 and Vista; and its Safety Scanner and Malicious Software Removal tool, according to postings here and here.
A bug affecting some VPN services can be used to figure out a computer's real IP addresses, including those of BitTorrent users, which could pose a huge privacy and possibly a legal risk.
The vulnerability affects those services that allow port forwarding, according to VPN provider Perfect Privacy, which wrote about the issue on Thursday.
A successful attack requires a couple of conditions to be met: the attacker must be on the same VPN network as the victim, who also has to be lured into connecting to a resource controlled by the attacker.
Car drivers may imagine they have greater privacy than public transport users, but that isn't necessarily the case in modern, connected cars, European motoring organizations warned this week.
To help identify faults or plan maintenance, manufacturers are able to gather performance data from connected cars such as the total distance travelled, or the length and number of trips made.
But drivers may be unaware of just how much other information such cars allow manufacturers to gather about them.
A study conducted by German motorists organization ADAC for European lobby group FIA Region 1 found that in addition to trip and distance data, one recent model reported maximum engine revolutions, the status of vehicle lights -- and far more besides.
The Raspberry Pi Foundation has hit rock bottom. After years of working to lower the cost of hobbyist and educational computing, founder Eben Upton says it can go no further: At just US$5 its latest creation,Raspberry Pi Zero, is as cheap is it can make a computer.
The $5 Zero follows the wildly successful Raspberry Pi A, B and 2 computers, which cost $20 to $35.
But despite the staggeringly low price, the Zero still has many of the same features, and runs about 40 percent faster than the Raspberry Pi 1.
At the heart of its 65 x 30 millimeter circuit board is a Broadcom BCM2835 application processor, the same as in the Raspberry Pi 1, with a 1GHz ARM11 core. The board holds 512MB of RAM, and the operating system is loaded from micro-SD card.
Users of Dell Windows-based laptops, desktops, tablets and other devices that were bought before August should check if their systems have the self-signed eDellRoot certificate that can compromise their private communications.
The certificate was installed by Dell Foundation Services (DFS), an application that Dell preloads on many of its devices in order to ease customer service and technical support functions.
After the certificate's existence came to light earlier this week, Dell said that it started deploying the certificate through a Dell Foundation Services version released in August. This led many people to believe that only Dell devices bought since August were affected.
Thousands of routers, modems, IP cameras, VoIP phones and other embedded devices share the same hard-coded SSH (Secure Shell) host keys or HTTPS (HTTP Secure) server certificates, a study found.
By extracting those keys, hackers can potentially launch man-in-the-middle attacks to intercept and decrypt traffic between users and millions of devices.
Researchers from security firm SEC Consult analyzed firmware images for over 4,000 models of embedded devices from more than 70 manufacturers. In them they found over 580 unique private keys for SSH and HTTPS, many of them shared between multiple devices from the same vendor or even from different ones.